Acceptable Use Policy

1. Scope

This Acceptable Use Policy ("AUP") applies to all users of the Techniq Service ("you" or "Client"). It is part of, and incorporated into, the Terms & Conditions. Capitalized terms not defined here have the meaning given in the Terms.

By accessing or using the Service, you agree to comply with this AUP. Techniq may update this AUP from time to time; the "Last updated" date reflects the most recent revision. Material changes will be communicated by email or in-app notice.

2. General Prohibited Conduct

You may not use the Service to:

• Violate any applicable law, regulation, court order, industry regulation, or third-party right.
• Infringe any intellectual property right, including copyright, trademark, trade secret, or rights of publicity.
• Engage in fraud, deception, or any unfair or deceptive trade practice.
• Defame, harass, threaten, intimidate, or stalk any person.
• Promote violence, hatred, or discrimination against individuals or groups.
• Distribute material that is obscene, sexually explicit, or harmful to minors.
• Impersonate any person or entity or misrepresent your affiliation with a person or entity.
• Generate or distribute synthetic media (deepfakes, voice clones) that misrepresent a real person without their explicit consent.

3. Communications & Anti-Spam

You may not use the Service to send or trigger:

• Unsolicited commercial communications to recipients who have not opted in or given prior express consent where required (CAN-SPAM, GDPR, ePrivacy, CASL, TCPA, etc.).
• Marketing messages without a working unsubscribe mechanism, where required by law.
• Messages with deceptive subject lines, sender identifiers, or routing information.
• Messages that fail to identify themselves as commercial advertisements where required.
• Communications to recipients who have opted out, regardless of channel.

Automated calls and texts

You are solely responsible for obtaining and documenting prior express written consent to make automated calls or send automated texts where required by the U.S. Telephone Consumer Protection Act ("TCPA") or equivalent laws. Techniq does not vet your consent records and is not responsible for breaches of TCPA-equivalent rules in your jurisdiction.

4. Voice Calls & Recording

If you use the voice AI feature of the Service, you agree to:

• Comply with all applicable call recording, monitoring and consent laws, including two-party (all-party) consent states such as California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, Washington and others.
• Ensure that the Techniq AI plays the recording disclosure script on each call where required, and not disable or modify the disclosure.
• Comply with the California Bot Disclosure Law (SB 1001) and equivalent laws by allowing the AI to disclose, where required, that the caller is interacting with an automated system.
• Not use the Service to make calls to numbers on a do-not-call registry without a valid pre-existing business relationship or other lawful basis.

5. Real Estate & Fair Housing

The Service is intended for use by licensed real estate professionals or businesses operating lawfully in the real estate industry. You agree not to use the Service to:

• Engage in housing discrimination prohibited by the Fair Housing Act or any equivalent state, local or non-US law (see our Fair Housing AI Policy for details).
• Steer Leads toward or away from neighborhoods, buildings, or properties based on protected characteristics or proxies for them.
• Misrepresent property availability, terms, or features — including by using the AI to generate or distribute false listing details.
• Make unauthorized use of MLS, IDX, or third-party listing data outside the scope of your licence.
• Hold yourself out as licensed in any jurisdiction where you are not licensed.

6. AI Misuse & Misrepresentation

You may not:

• Configure the AI to deny that it is an AI when a Lead sincerely asks, or to deny it when applicable law (such as California SB 1001) requires disclosure.
• Use the AI to generate statements you know or reasonably should know to be false — about a property, a person, or any material fact.
• Use the AI to provide legal, financial, tax or medical advice held out as professional advice.
• Use the AI to make decisions that have a legally significant effect on a Lead (e.g. tenant approval, credit, lease decisions) without independent human review and a separately compliant process.
• Train any third-party AI model on Techniq output without our written permission.
• Attempt to manipulate the AI (prompt injection, adversarial inputs) to circumvent safety filters or this AUP.

7. Technical Restrictions

You may not:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service.
• Probe, scan, or test the vulnerability of the Service or our infrastructure without our prior written consent.
• Bypass, defeat, or circumvent any security feature, rate limit, or access control.
• Introduce malware, ransomware, viruses, worms, or other malicious code.
• Use automated means (other than the published API, where applicable) to access or scrape the Service.
• Resell, sublicense, or otherwise make the Service available to third parties without our written consent.
• Use the Service in any way that imposes an unreasonable load on our infrastructure or interferes with other Clients' use.

8. Data & Lead Sourcing

You represent and warrant that:

• You have all necessary rights, consents, and lawful bases to upload, store and process any contact data you provide to the Service.
• The contacts you load into the Service have not previously asked to be removed from your communications.
• You will not upload data that is unlawfully obtained, including data sourced through unauthorized scraping or in breach of a third party's terms of service.
• You will respond promptly to any data-subject request you receive (access, deletion, correction, opt-out) and will use the Service's tooling to honor such requests.

9. Enforcement

Techniq reserves the right, but not the obligation, to monitor compliance with this AUP. We may:

• Investigate suspected violations.
• Issue warnings, suspend specific features, or rate-limit your account.
• Suspend or terminate your account immediately and without refund for material or repeated violations.
• Cooperate with law enforcement, regulators, and aggrieved third parties as appropriate.
• Remove or disable any content or configuration that violates this AUP.

Termination for AUP violations does not relieve you of any payment obligations already accrued, and does not waive any other remedies available to Techniq under the Terms or applicable law.

10. Reporting Abuse

To report a violation of this AUP, contact us:

• Email: techniqqai@gmail.com (subject line "AUP Violation Report")
• Mailing address: Techniq, [Virtual Office Address — TBD], United Arab Emirates

Please include details of the alleged violation, the account or message involved, and your contact information so we can follow up. We acknowledge reports within 5 business days and investigate as appropriate.